Senior Director Quality Management Life Flight Network SILVERTON, Oregon, United States
Disclosure(s):
SUSAN ANN GIDDING, MHS RN RRT: No financial relationships to disclose
This session will highlight lessons in high reliability, a Just Culture and Human Factors and how to apply these lessons toward improving quality and safety in the Air Medical Industry. Elements that have proven critical to the safety of high-risk industries like Commercial Aviation and nuclear power are equally relevant to the Air Medical industry will be presented.
Learning Objectives:
Identify the five key concepts of Highly Reliable Organizations
Describe a Just Culture and human behaviors
Explain the importance of a Just Culture and Human Factors in moving away from a blaming and towards a learning and reporting culture