Communication Center Director Intermountain Health Murray, Utah, United States
Disclosure(s):
John Park, CFC: No financial relationships to disclose
This course is a case study look at how one Air Medical program changed the way we look at ETA's and created a process for improving the accuracy of arrival times. We will talk about the problem of quoting flight time only, the obstacles in getting an accurate ETA, and the lessons we learned.
Learning Objectives:
Define the pro's and con's of quoting just a flight time (ETE) vs an arrival time (ETA).
Evaluate the individual phases of a response and how to make them more consistent.
Apply the lessons learned from our change and evaluate it's effectiveness in their own program.