I Refused The Transport! But Was That The Right Call?

It happens, a transport is refused. “Weather no go,” that is an easy one. But what happens when a crew member says no? Because they are tired, have concerns about support, or a bad feeling? What if they need to get 8 charts done? Embracing a culture that empowers team members to refuse a transport takes more than a policy statement and it only takes one “fall out” to create a “fear of refusing.” Come join in a conversation that discusses removing the debate over a transport turn down. Kevin will take you from philosophy to practice as we break apart the reasons for a transport turn down. After taking the controversy out of a right-to-refuse, this presentation will describe best practices in documenting, reviewing, and trending transport refusals; the conversation will then shift towards the proactive and describe tools to mitigate the need for refusals to occur. Participants will leave with tools to make more objective decisions while improving their opportunity to report and share the decision making process.